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What We Believe

Vision:   “A Self-determining and Mana-enhancing Society”

Mission: To provide evaluation, education, research and other service development services that effectively enable people with a disability and their families to participate in the creation and maintenance of high quality disability services in New Zealand.


These statements are considered by SAMS to be the foundation of its practice

Equality - All people should be equally valued members of society with the same rights, the same dignity and the same opportunities to enjoy their lives.

Equity - All people are unique and therefore some individuals may require more support or resources to experience the same choices as others.

Disabled Persons are the Key People in Quality Assurance - The participation of disabled persons, and where appropriate their family, friends, advocates and involved volunteers is crucial in an evaluation process.

Respect - No evaluation or education process should invade the privacy of any individual. Permission will be obtained before visiting homes and looking at personal material.

Partnership - The aim of all evaluation or education practices is to build trust between the people involved so that there is an optimum chance for positive development.

Catalyst for Change - The ultimate objective of evaluation or education is to bring about an improvement in the quality of life for disabled persons and families.

Transparency – Evaluation or education protocols and procedures are clearly stated and open for scrutiny.

Congruency - Evaluations will be conducted according to the same standards that are applied to the service being evaluated.

Inclusion - People with a disability, and where appropriate, their families and advocates, will be involved at all levels of managing and actioning evaluations and preparing and facilitating education.

Multi-perspective Approach - The outcome of an evaluation or the content of education will be balanced and will reflect the views of all the parties/people involved.

Cultural Sensitivity/Safety – Evaluation or education practices developed will ensure that the cultures of the people involved are honoured.

Dignity - All aspects of an evaluation or education will maintain the self-regard of all those involved.

Minimal Intrusion - During an evaluation SAMS team members will not become involved in the operation of a service, or the dynamics operating within a family/group. The only exception to this is where a person is in immediate risk of danger.

Confidentiality - No activities associated with an evaluation will reveal the source of information that has been gathered for the purposes of the evaluation. The two exceptions to this are when a person gives explicit permission to be identified or where the identification of an individual will eliminate the risk of harm occurring to themselves or others.

Negotiation - A draft evaluation report will always be discussed with a service provider prior to it becoming a final document.

Accountability - All of the people who participate on an evaluation or education on behalf of SAMS are answerable to the CEO of SAMS. Service providers and service users who are involved in evaluations are informed of the appropriate ways to make formal complaints to SAMS if they are dissatisfied with some aspect of an evaluation.

Evolution of Services - SAMS continually adapts and refines its operations to constantly improve its ability to conduct effective evaluations and deliver effective education.

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